18th ISPI EMEA Annual Conference

Innovate and Improve Work Results

September 26-28 2019 - Skopje, Republic of North Macedonia

Concurrent Sessions

Leading in a Complex World – What Matters Most?

 

Day:

Friday, September 27, 2019

Time:

12:00-13:00

Room:

Millennium 2

Description:

We live in a world of increasing complexity which we must be able to navigate well. Effective leadership starts with oneself and then extends to include and engage others. Well-established, reactive mindsets are insufficient to understand and respond effectively to complex contexts.

Self-awareness provides the data we need to regulate our own behaviors if we choose. If we can shift to a self-authoring, creative mindset, we can develop our ability to design our own behaviors. This, in turn, enables both achievement and powerful working relationships.

Research tells us that these shifts are positively correlated to leadership effectiveness and business performance. Discover what shifts are needed and what can be done, by us and our organizations, to accelerate them.

Objectives:

Participants will be able to:

  1. State rationale for accelerating leadership development
  2. Identify reactive tendencies that limit effective leadership
  3. Identify creative competencies that enable effective leadership
  4. Select one creative competency or skill to develop further 

Presenters/Facilitators:

John B. Lazar

John B. Lazar

John B. Lazar Associates

John has been a performance consultant and coach since 1983, including 23 years as an executive coach to executives and senior managers through his company John B. Lazar & Associates. He works with individual leaders and their teams, altering their perspectives, skill sets, and performance to produce socially and emotionally intelligent leadership and management, breakthrough execution and business results.
John has been a member of ISPI since 1981 and now serves on its board of directors

Email: john@jblacoaching.com
Website: www.jblacoaching.com

The Three Myths – Performance Management for Sustainable Business Growth

 

Day:

Friday, September 27, 2019

Time:

12:00-13:00

Room:

Skala 1

Description:

The participants will be able to grasp an overall view on the development and implementation of the Performance Management System (PMS) aimed to drive employee competences growth, thus providing a sustainable business success.

In this practical, interactive session the participants will be able to learn and experience the essence of all relevant aspects for developing an effective PMS and making it work in the day-to-day operations.

The session will be delivered through the concept “The Three Myths – Performance Management for Sustainable Business Growth”, based on a real case study from a company in Macedonia, part of an international organization. The system was locally developed and implemented by a team of Macedonian and foreign consultants in 2010, revised 2018.

Presenters/Facilitators:

Natasa Ivanovska

Natasa Ivanovska

INSIGHT Group Founder and General Manager

She has over 20 years of experience in management, business consultancy with HR focus. An Engineer of Technology with EMBA Certificate at Sheffield University, Master SDI trainer/ facilitator and GCDF career trainer. Her engagements include executive coaching and training of developmental activities within the PMS projects. She is a strong believer in achieving results through solid relationships in the workplace.

Biljana Velevska

Biljana Velevska

Co-Founder and Manager of Samerimpex IMPULSI– Management and HR Consultancy

Expert in Business Diagnostics, HR Diagnostics, Development and Implementation of performance management systems, total reward systems and talent management systems. She is passionate international executive coach, mentor and trainer. Experienced as Team Leader and Business Developer in donor funded projects. Velevska has MA in European Management, is SDI Master Trainer/Facilitator, NLP Practitioner and GCDF (career coach and trainer of career counselors).

Biljana Deskoska

Biljana Deskoska

Administrative Director and HR Manager at ALLIANCE ONE Macedonia

Biljana has been responsible for developing the HR strategy of ALLIANCE ONE over the past 15 years. She initiated and managed the design and implementation of a comprehensive performance management system aimed at employee development. To further enhance employee performance, Biljana has both sponsored and delivered SDI trainings and team coaching at different levels in the organizational structure.

The Spiral HPI Framework Meets Agile

Day:

Friday, September 27, 2019

Time:

12:00-13:00

Room:

Dnevna

Description:

This concurrent session will use presentation and interactive discussion to combine a Human Performance Improvement Spiral Framework with Agile development and management in a session for intermediate to expert practitioners.

Organizations increasingly use Agile development and project management (often in software development) to create quick effective performance solutions. These Agile approaches rely on iterations of work that successively refine a product. Agile can lend itself to the Spiral Human Performance Improvement (HPI) framework, which attempts to capture what is happening in savvy practitioners’ heads as they move through the performance improvement process in a messy and chaotic real world. Using this framework, practitioners can make valued contributions to Agile projects and can also leverage the characteristic advantages of speed and value from Agile into the overall HPI process.

Objectives:

  1. Describe key components of Agile.
  2. Describe key components of the Spiral HPI Framework.
  3. Describe how to use the Agile principles to speed valued outcomes to clients while
    engaging in the HPI process.

Presenters/Facilitators:

Anthony Marker

Anthony Marker

Professor and Chair of Organizational Performance and Workplace Learning, Boise State University

Tony comes from a military and industry background, having worked as a business consultant examining obstacles to effective human performance in the workplace. Tony is a Leadership in Energy and Environmental Design Accredited Professional (LEED AP) and teaches graduate courses in improving human performance in the workplace, the design of sustainable business processes, change management, and systems thinking. Tony has been making national and international presentations for over 20 years.

Steve Villachica

Steve Villachica

Professor Emeritus of Organizational Performance and Workplace Learning, Boise State University

Steve is currently co-writing an instructional design textbook with Lisa Giacumo and Don Stepich, scouting projects for OPWL students and research lab, and acting as a co-principal investigator of the Process Management Lab.  A member of ISPI, AECT, and ATD, he is a frequent author and conference presenter..

The Blueprint for Green Performance Sustainability – achieving real work results

 

Day:

Friday, September 27, 2019

Time:

15:00-16:00

Room:

Millennium 2

Description:

The world is going green—from activists who want to influence climate change, to those who are yearning for a simpler lifestyle. We are bombarded by green messages at all levels to have a greener lifestyle. What is the impact of going green on how people work and perform in organizations? Green is not only the physical, tangible changes we have to implement to influence global warming and control our carbon emissions, but a renewal of organizational performance practices. There is a fine balance between the external and internal risk indicators contributing to performance sustainability. In this session you will learn about the factors influencing a greener performance approach and strategy, implement frameworks for change through a checklist and implement the action steps for green performance sustainability.

Presenters/Facilitators:

Belia Nel

Belia Nel

Performance Architect and strategist, author and teacher of Performance Improvement

Belia Nel CPT, is a member and an internationally Certified Performance Technologist and Performance Coach with the International Society for Performance Improvement, USA since 2003. She has published widely academically and in business journals both locally and internationally. She is a regular speak at conferences and seminars. Her publications include Performance Improvement – Essential Tools for Performance Consulting and Performance Improvement – Essential Guide to Performance Consulting.

email: belia@improvid.co.za

website: https://improvid.co.za/

Strategic Planning and Performance Based Management in Public Sector

 

Day:

Friday, September 27, 2019

Time:

15:00-16:00

Room:

Skala 1

Description:

Leaders and managers of public organizations must be effective strategists of their organizations to fulfill their missions and values, satisfy their residents and create public value. But, being an effective strategist does not guarantee that leaders and managers can easily exercise strategic management unless they apply reasonably disciplined institutional and organizational processes and structures in place for planning, implementation, and evaluation. In this context, the objective of this session is to introduce to the audience a widely used approach in public organizations – Strategy Change Cycle – and based on that, share an experience taken from consulting work on this area and how it helped improving performance in one of the key public organization in Georgia.

Presenters/Facilitators:

Lika Inashvili

Lika Inashvili

Founder and managing partner, PMO Business Consulting

Lika has 12 years of management consulting experience advising clients on all business development and expansion areas, including corporate and business unit strategy development and implementation, operational performance improvement and measurements, business plans and feasibility studies in various sectors.

Lika holds a Master’s Degree in Economics from University Turin and a Bachelor’s Degree in Economics from Tbilisi State University.

Levan Gogoladze

Levan Gogoladze

Partner and Senior Consultant, PMO Business Consulting

Levan has over 10 years of business consulting and training experience, with a special emphasis on organizational improvement and project management in a variety of sectors such as banking and finance, retail, oil, manufacturing, technology, health care, public sector. He has led or participated in nearly 60 business consulting and training projects in different industries.

Levan has Master’s Degree in Business Administration from Caucasus School of Business.

Making a Collaborative Poster as a Scaffolding Process for Professional Learning and Performance Improvement

 

Day:

Friday, September 27, 2019

Time:

15:00-16:00

Room:

Dnevna

Description:

This session introduces the process of making a collaborative poster as a scaffolding approach for collaborative professional learning.  This approach may be applied to a group of teachers, nurses, social workers, or other professionals working with people which they have no previous experience of servicing. Often, well-trained specialists encounter groups of population with unknown needs. The training approach presented here is an application of Socio-Cultural Learning Theory to professional adult learning. Session participants will be able to identify possibilities for scaffolding of professional learning and will begin constructing visual representations of conceptual ideas applicable to professional learning and growth in their areas of expertise. The process and approach to be presented is based on the Socio-cultural learning theory. The participants will learn about collaborating in making a verbal and non- verbal representation, or a combination of both, of their clients’ needs. The process of the poster construction is treated as a scaffolding approach to professional learning and professional metacognition.

Presenters/Facilitators:

Vera Leykina

Vera Leykina

Managing Director, Cultural Compass LLC

In NYC, Dr. Leykina supervises Department of Literacies, Languages and Instructional Support Services for ELLs and Students with Disabilities and teachers graduate courses in teaching methodology.   In addition, she is a Managing Director of the Cultural Compass LLC performance improvement consulting company.  The proposed session is a sequel for the 2017 and 2018 ISPI EMEA workshops in Bologna, Italy and Gothenburg, Sweden. She presented in numerous conferences in the US and Europe. 

Using Gaming for Learner Engagement and Growth

 

Day:

Friday, September 27, 2019

Time:

16:15-17:15

Room:

Millennium 2

Description:

Educational games have been used in online and digital educational environments as a method to engage and entertain learners. The goal of these educational solutions is to improving the likelihood of retaining and applying the concepts presented in the game. This presentation will review recent research published in 2018-2019 about what works and what does not work in the design and implementation of educational games for performance improvement. Recommendations will be offered about elements to look for in commercial educational games and for inclusion in locally developed games to be used in education and performance improvement initiatives.

Presenters/Facilitators:

Rose Baker

Rose Baker

Associate Professor, University of North Texas

Dr. Rose Baker is an Assistant Professor in the Department of Learning Technologies, College of Information, University of North Texas. Her research includes open learning, management techniques and statistical applications for operations and performance improvement, survey and evaluation design, theory development, and game design. Rose holds a PhD in Instructional Systems and an M.Ed. in Adult Education Theory and Practice from The Pennsylvania State University and is certified as a PMP® by the Project Management Institute.

Establishing a synergistic ‘Emotional Intelligence — Artificial Intelligence’ integration model: Creating a sustainable ‘human’ future for all

Day:

Friday, September 27, 2019

Time:

16:15-17:15

Room:

Skala 1

Description:

This session provides an overview of recent research that studied the perceived influence of EI on AI product development & services as well as leadership in the workplace among AI engineers in France.

The proposed EI-AI integration model has the potential to create a robust emotional data feedback loop to 1) enhance the operational value between the AI product and the human end user 2) create AI products that evolve a healthier experience for and between human end-users, and 3) improve collaboration and leader-member exchange and establish leadership resilience among AI engineers in the workplace.

Presenters/Facilitators:

Rose Baker

Rose Baker

Associate Professor in the Department of Learning Technologies, College of Information, University of North Texas

Dr. Rose Baker is an Associate Professor in the Department of Learning Technologies, College of Information, University of North Texas. Her research includes open learning, management techniques and statistical applications for operations and performance improvement, survey and evaluation design, theory development, and game design. Rose holds a PhD in Instructional Systems and an M.Ed. in Adult Education Theory and Practice from The Pennsylvania State University and is certified as a PMP® by the Project Management Institute.

Email: rose.baker@unt.edu

Sarah Spradlin

Sarah Spradlin

CEO, Vitruvian Advantage

Dr. Sarah Spradlin holds a DBA specializing in IO Psychology from Northcentral University, AZ, USA and is a certified expert in micro-expressions. After years of serving in the U.S. Marine Corps & working with Special Operations Command, she became fascinated with the fundamental role EI plays in establishing a resilient workforce capable of effectively navigating change in today’s global market. She is a leading expert in the study & application of EI as it relates to talent acquisition & organizational resilience among high-performance teams.

Resource Economy in Performance Improvement Approach

 

Day:

Friday, September 27, 2019

Time:

16:15-17:15

Room:

Skala 2

Description:

For many years I have been implementing interventions in organizations according to the performance improvement approach, as I understand it. Therefore, over the years I have developed my own intervention method, which is a combination of psychology, process engineering and information systems. In the lecture I will present the concept and a variety of interventions based on the theory.

The participants will be familiar with the open systems theory and how it applies to PI. The open systems theory provides an innovative theoretical framework for understanding organizations and implementing practices from the world of PI. Intervention based on open systems theory to improve human performance improves the effectiveness of the consultation processes and is accepted by the managements of organizations with little resistance.

Presenters/Facilitators:

Raanan Haas

Raanan Haas

CEO and Chief Psychologist, Checkme

Raanan is a senior social, organizational and vocational psychologist, with more than 30 years of experience. Former Chairman of the Social Division of the Israel Psychological Association, former Chairman of the Publications Committee of the Association of Organizational Consultants.
Raanan is the owner of consulting firm and software house that combines psychology and technology. The systems he developed, based on his perception of improving performance, are installed in various organizations and are used by the company's consultants. The company specializes in role design, payroll policy design, candidate screening and tools to improve employee's performance.

Cross-Cultural Interviewing Best Practices: 7 Tips for ethically collecting valid data across cultures

 

Day:

Saturday, September 28, 2019

Time:

09:00-10:00

Room:

Millennium 2

Description:

Do you plan or conduct interviews across diverse cultures? Can you describe methodological and ethical best practices for conducting cross-cultural interviews during HPT projects? Join us to learn how to obtain more reliable and valid interview data.
In this highly active concurrent session, in which you will be given a cross-cultural needs assessment case study and 7 tips. Working in small groups, you’ll use them to create a plan for conducting responsive and ethical cross-cultural interviews. Also, we will provide a checklist job aid for you to use later on the job.
Participants should have some level of knowledge regarding the value of interviewing in the field of HPT, but are not required to have specific cross-cultural professional experience.

Presenters/Facilitators:

Nancy Crain Burns

Nancy Crain Burns

President Crain Burns Associates, L.L.C.

Nancy Crain Burns, CPT, PhD, PMP, president of Crain Burns Associates, LLC and past president of ISPI, has helped social service agencies and corporations develop strategies and identify opportunities to achieve effective solutions.  Burns has taught Applied Management Entrepreneurship at the university level, led small business workshops, and mentored leaders through the business planning process.  Nancy’s passion for small business began when working in her grandmother’s New Orleans perfume shop.

Managing Transformation in Health Sector: Breaking Barriers to Improve Quality of Health Care Service Delivery

Day:

Saturday, September 28, 2019

Time:

09:00-10:00

Room:

Skala 2

Description:

Challenges in transforming established practices in public service delivery in any sector is not new. Every time we go to a sector,  we start with the following questions: what tools to apply to reflect  right context information, who to work with,  how to design process  to get maximum results in short period of time and possibly with certain human resources and budgetary limitations?

Through years of field work in different countries and in different public sectors, we have learned how important it is to adapt performance improvement tools and processes to local context as well as to development objectives of USAID and other key sector related international and local actors and stakeholders.  This session will share practice based approach of transforming primary health care (PHC) service delivery and changed management practices in Eastern Ukraine health care sector in the context of support to nation-wide health sector reform and adapting international /national models of “Performance Excellence.”

Presenters/Facilitators:

Maia Gogoladze

Maia Gogoladze

Regional Director/Governance Lead; USAID/Democratic Governance East, Ukraine

Maia Gogoladze is a development professional with more than 18 years experience  in USAID funded projects  consulting  and managing public sector  organizational performance improvement and  increasing quality of service delivery. She has been successful designing innovative approaches and adapting “models of excellences”  to various public sectors such as health, education, justice system, agriculture, energy and others to transform organizational  systems of HRM, internal/external communications, management, customer oriented service delivery. She has been establishing cross sectoral /cross regional lesson learned practices and discussion platforms to share cross country practices of   “models of excellences”.  For achieving   results in real time she considers critical start up stages as understanding of local context, building  partnership and engaging  partners and stakeholders  as owners of the process.

 

Felix Shapiro

Felix Shapiro

Managing Partner at CPM-Center of Project Management

Felix Shapiro has been working in consulting for more than 18 years now. During this time he has been working on performance improvement through IT systems. Applied IT solutions in performance improvement for different Institutional systems such as: HRMS, PMES, Financial System and Int & Ext communications. Key to his work is adding value to the client and creating great partnership. Felix has been working with public and private companies during his carrier. He has recently started his own NGO and found that NGO work is very important for improving public sector. He considers an important principle: The client might not be right every time, but the client must enjoy the results.

Email: felix@shapiro.pro

Forming Future Teams – Liberating Performance Innovation & Agility

 

Day:

Saturday, September 28, 2019

Time:

09:00-10:00

Room:

Dnevna

Description:

Too often we are thrown into arbitrary teams and told to just “make it work” without regard for our innate abilities. Many times, this results in a lack of cohesion and we start to view our team members as either heroes or villains. We become so accustomed to this way of working that we do not realize how this environment zaps our powers and limits our collective potential for greatness.

There is a better way to experience “work that works” by energizing the “purpose-built” teams of tomorrow using the neuroscience of teams. During this hands-on session you will discover a new window into thinking, behavior, collaboration, and action to unlock the cognitive diversity of team members and achieve peak performance.

 

Presenters/Facilitators:

Peter Baverso

Peter Baverso

CEO, Ventivia LLC

Peter Baverso, MBA, PMP®, ACP®, CSSBB® is on a mission to help 10,000,000 people liberate their potential. Peter is an experienced thought leader, active in the lean/agile performance community since 1996. Peter leads Ventivia, LLC; is President of the Potomac Chapter ISPI; served as the human performance lead for the US Marine Corps Systems Command and as Adjunct Faculty for the University of Phoenix, School of Management; and is Board Member of the Innovation and Organizational Change Management Institute.

Zikiria Chaudhary

Zikiria Chaudhary

President and Chief Agilist, CITAZ LLC

Zikiria empowers leaders to enable and scale lean enterprises through a focus on high-performance teams, continuous improvement processes, digital product management flows and customer-centric experiences, and training and people development. He employs organizational shift techniques resulting in connected people that test, learn, and adapt using neuroscience, smart design, microlearning, rapid prototyping, and fast development of human-centered products/services. Zikiria’s clients span the Financial Services, SaaS, Consumer Products, Government, Education, and International Development industries. Currently, he serves as the Director of the Innovation Institute for ISPI Potomac and as President of CITAZ LLC where ideas become reality.

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