23rd ISPI EMEA Annual Conference
Performance Improvement within an Evolving Technology Landscape
September 26 – 28, and 30 - October 1, 2024
Online
Overview and Registration
Program and Sessions
Briefing Sessions
2022 Briefing Sessions
- George Gu
Resonant Organization: How GPS-IE Guides Us to Reach the Management Pinnacle - L. Bayas, F. Lebowsky
Fostering HPI Continuous improvement via Deepening Corp. & Learning Strategy Ties - M. Cropper, M. Wanjohi
5-star Course Design: Applying M David Merrill’s 1st Principles - L. Giacumo, S.Villachica, S. Martinez, C. Panza
PI Consulting for the Greater Good - S. Kelly
Building a Performance Improvement Consulting Practice - S. Weersing, M. Cropper
The Best Performance Model in the World: You Decide - J. Laza, S. Kahumbu
People Engagement for Inclusive Growth and Sustainability - Juan Pablo Ortiz, F. Wahlberg
Tricky Business: How culture renovation can lead to measurable outcomes - Maja Joakim
Measuring Sustainability (Egypt Example)
Resonant Organization: How GPS-IE Guides Us to Reach the Management Pinnacle
Day:
Thursday, September 29, 2022
Time:
| CET | 7:00pm |
| EST | 1:00pm |
| PT | 10:00am |
Description:
Business management has always been a headache to most managers. The key is figure out “why we do what we do.” GPS-IE® Management Theory is a management methodology developed by George Gu and Hui Ding, who have been using it since 2011. It helps managers at all levels return to the laws of mathematics, establish strong work logic, and guarantee expected results. The end of physics is mathematics. GPS-IE® helps managers return to the mathematical and logical nature of management, thus make management simpler and more effective. When every department is re-establishing their value system, then the entire organization can vibrate on the same management frequency, thus produce very strong alignment leading to “resonance” and effectiveness.
Presenters/Facilitators:
George Gu
Co-Founder of Improvement Consulting, President-Elect of ISPI
George Gu has 30+ years of working experience in China & the U.S. He specializes in management innovation, performance improvement, talent strategy, & instructional system design. George gained his CPT in July 2003, started to serve ISPI board in 2017 & became President-Elect of ISPI in May 2021. In 2011, George Gu and Hui Ding co-developed, a Systematic, Results-Oriented, Logical and Sustainable approach that they call the “GPS-IE® Management Theory, which they have been using successfully ever since. George is also the producer & interviewer of Training Master Series (TMS50).
Fostering HPI via Deepening Corp. & Learning Strategy Ties
Day:
Friday, September 30, 2022
Time:
| CET | 4:00pm |
| EST | 10:00am |
| PT | 7:00am |
Description:
To foster continuous improvement within organizations, we will discuss how to, more deeply, tie learning and human performance systems to corporate strategy. Reframing corporate strategy from hierarchical to participatory offers a holistic human centric approach. An energizing conversation right at the beginning of each new challenge can strengthen engagement across all stakeholders. We will explore extending corporate strategy beyond traditional revenue and profit metrics to participatory approaches that build trust and credibility in making shared decisions, leading to more useful actions as a collective while considering verbal and non-verbal communication. A participatory planning paradigm helps embrace dissonance and conflict, easily activating innovation through open-minded collaboration. Deeper engagement in appropriately structured life-long learning improves corporate strategy performance.
Presenters/Facilitators:
Rose Baker
Associate Professor in the Department of Learning Technologies, College of Information, University of North Texas
Dr. Rose Baker is an Associate Professor in the Department of Learning Technologies, College of Information, University of North Texas. Her research includes open learning, management techniques and statistical applications for operations and performance improvement, survey and evaluation design, theory development, and game design. Rose holds a PhD in Instructional Systems and an M.Ed. in Adult Education Theory and Practice from The Pennsylvania State University and is certified as a PMP® by the Project Management Institute.
Email: rose.baker@unt.edu
Cassandra Buffington-Bates
Doctoral student
Cassandra Buffington-Bates has extensive experience in healthcare, IT, and adult education. A doctoral student at the University of North Texas-Denton, she holds master’s degrees in public health and education and is a certified Health Education Specialist. Her research interests include wellness, social prescribing, emotional intelligence, and the role of family stories in health, advocating for cultural competence and empathy within the healthcare community.
5-star Course Design: Applying M David Merrill’s 1st Principles
Day:
Friday, Septmebr 30, 2022
Time:
| CET | 6:00pm |
| EST | 12:00am |
| PT | 9:00am |
Description:
You will learn to design or redesign a course using M. David Merrill’s First Principles of Instruction, which utilize comprehensive real-world tasks for demonstration, application, testing, and integration. Merrill’s First Principles of Instruction synthesize most instructional design theories and accommodate most learning theories. Merrill contends, and research confirms that learning is promoted when it:
1) Is Task-Centered. Learners are engaged in solving comprehensive, meaningful real-world tasks and problems.
2) Includes Activation of the learner’s existing knowledge of the real-world task, and the provision of preview of what a completed task will look like, and a framework for learning the real-world task.
3) Includes Demonstration of the real-world task.
4) Includes Application of the real-world task.
5) Includes Integration of the ability to perform the real-world task in the learner’s work and life.
You will learn the 5-Star process, then you will briefly complete a high-level design of your own course. You will leave with a high-level design, confidently prepared to tackle redevelopment tasks. You are encouraged to have your device and/or printed materials on hand for the course you want to design or redesign.
Presenters/Facilitators:
Su Kahumbu
International Field Work
Su Kahumbu regularly makes online presentations in international forums related to her field of work including FAO, WFP, World Bank, International Livestock Research Institution, GIZ, and UN Food Systems Summit.
Martin Wanjohi
Co-founder of iPerformance Africa, Thikai, Kenya
Martin has been in the learning and development space for the last 22 years, first in the sales of learning and moving on to design and delivery of learning. Martin holds a Bachelor’s degree in Marketing and instruction design certificates, Association of Talent Development, 5-Star Instruction Design, and Strategy Execution. Martin has hosted and moderated over 100 Africa lead learning webinars on various areas in L&D, HR, and moderated the Insights from Africa ATD 22. Areas of Martin’s interests include Talent Development, Strategy Execution, Instructional Design, Corporate Learning, Learning and Development, Leadership Development, and Human Performance.
PI Consulting for the Greater Good – Startup
Day:
Friday, September 30, 2022
Time:
| CET | 7:00pm |
| EST | 1:00pm |
| PT | 10:00am |
Description:
Guess what? There are many ways to bootstrap a performance improvement consultancy. This highly interactive presentation session will share the process of starting up a new nonprofit consulting line of business. Each of the four presenters will share a case study of their performance improvement external consulting startup experience. Learners will be able to ask questions of the presenters about how to develop a nonprofit consulting line of business. Learners will also receive a startup process guide for their own use. Small groups will brainstorm their own startup business next steps, whether it’s focused-networking, strategic planning, actual client solicitations, or some combination.
Presenters/Facilitators:
Nancy Crain Burns
President Crain Burns Associates, L.L.C.
Nancy Crain Burns, CPT, PhD, PMP, president of Crain Burns Associates, LLC and past president of ISPI, has helped social service agencies and corporations develop strategies and identify opportunities to achieve effective solutions. Burns has taught Applied Management Entrepreneurship at the university level, led small business workshops, and mentored leaders through the business planning process. Nancy’s passion for small business began when working in her grandmother’s New Orleans perfume shop.
Judith A. Hale
Principal, Hale Associates
Judith A. Hale, Ph.D., CPT, AIM, and Ibstpi Fellow has worked with clients with the private and public sectors across all industries for more than 40 years. Her symposium on the Economics of Ignorance, workshop on the Future of Work, and research on Trends in Training, has given her deep insight into the economic and social dynamics affecting the world of work. Judy knows what is going on and can make sense out of confusion.
Steve Villachica
Professor Emeritus of Organizational Performance and Workplace Learning, Boise State University
Steve is currently co-writing an instructional design textbook with Lisa Giacumo and Don Stepich, scouting projects for OPWL students and research lab, and acting as a co-principal investigator of the Process Management Lab. A member of ISPI, AECT, and ATD, he is a frequent author and conference presenter..
Seth-Aaron Martinez
Assistant Professor of Organizational Performance and Workplace Learning at Boise State University
Seth is an assistant professor of Organizational Performance and Workplace Learning at Boise State University, where he directs the Learning Strategy Lab. His research interests include: the implications of cognitive psychology and learning science on L&D practice; leadership development in organizational settings; and the current and future state of learning technology use for performance improvement.
Building a Performance Improvement Consulting Practice
Day:
Saturday, October 1, 2022
Time:
| CET | 6:00pm |
| EST | 12:00pm |
| PT | 9:00am |
Description:
Are you thinking of breaking away and going independent as a Performance Consultant? Or, perhaps you already have a PI practice and are looking for some stimulating ideas on how to grow your business. We will address strategy, marketing, and finances in this interactive session.
Session leader Steven Kelly has built successful PI consulting practices in both the United States and Europe over several decades.
Objective: At the conclusion of the briefing, the participant will be able to start planning the launch or refresh the business plan for a performance improvement consultancy.
Benefit: Strengthen professional practice management skills to build a successful and sustainable consulting practice.
Presenters/Facilitators:
Paula Smith
Doctoral Student, Learning Technologies, University of North Texas
Paula Smith - I have delivered presentations in various situations, including academic presentations throughout my studies, professional presentations in former career roles, and conference public speaking engagements. I've given presentations to multiple audiences, from small groups to huge organizations. In addition, I've used visual aids like PowerPoint slides to improve the clarity and efficacy of my presentations. My presentation experience has helped me build excellent communication and public speaking skills.
The Best Performance Model in the World: You Decide
Day:
Saturday, October 1, 2022
Time:
| CET | 7:00pm |
| EST | 1:00pm |
| PT | 10:00am |
Description:
For years, people have debated which performance model is the best. In this session, you will get to decide for yourself which model is the best performance model in the world. We will share the strengths and weaknesses of four models. Then let you, the audience, debate and vote, via an online poll.
Presenters/Facilitators:
Su Kahumbu
International Field Work
Su Kahumbu regularly makes online presentations in international forums related to her field of work including FAO, WFP, World Bank, International Livestock Research Institution, GIZ, and UN Food Systems Summit.
Camille Ferond
Vice President, Truist
Camille Ferond is a culturally aware trilingual (French, Italian and English) Certified Performance Technologist (CPT) with 20+ yrs. experience and 2006 President of the International Society for Performance Improvement (ISPI)- EMEA. She’s been hired to accelerate Personal Proficiency and Business Plan Implementations, through Human Performance Technology (HPT) addressing Knowledge, Skills and Abilities, Safety, Quality, and Productivity in private & public sectors, in Europe, the USA, and Haiti, across industries including Educational; Healthcare; Telecommunication; Performing Arts; Transportation; Government; Game Development; Automotive; Pharmaceutical; Financial; Nuclear; Human Resources, etc... For example, she's led the top executive team that enhanced the Roman subway transportation and hospitality for 32 million visitors; led Team Building events for the FIAT-Ford Fiat500 Partnership; Salvaged a USAID Interactive Radio Instruction initiative throughout Haiti; Authored a winning Macedonia Ministry of Justice grant that generated repeat business; Co-founded non-profit organizations to meet professional and community needs in Europe, Middle East and Africa (EMEA); was instrumental in obtaining top rate, five-year, Ministry of Health financing of a 1:1 Applied Behavior Analysis Autism Service Centre, in France; Embedded as Trauma Informed Secondary Educator to Latin American Asylum Seekers, in an underserved Oakland, Ca., school. Raised two mother tongue trilingual speakers earning them employment, right out of high school, despite a 40% unemployment rate for their age group in the area, while opportunistically tackling the above. Now exploring new opportunities to "Do Well While I Doing Good" through organizations as: practice Leader for the Center for International Credentials; Board Member; (ISPI-EMEA); taking courses in Complexity, Culture & Society (OsloMet) & the Diplomatic School of Brussels (CERIS).
Optimize Performance Energy
Day:
Monday, October 3, 2022
Time:
| CET | 4:00pm |
| EST | 1o:00am |
| PT | 7:00am |
Description:
The current ‘pandemic era’ reality is characterized by deep uncertainty, ongoing change and devastating disruption at an unprecedented rate and pace. We are at risk of developing chronic stress and burnout.
In June 2022, The World Health Organization (WHO) reported spiking mental illness due to COVID, which has impacted organizations worldwide, resulting in decreased focus, a sense of disconnection, reduced productivity and innovation and increased burnout.
To thrive, we need the inner capacity to flow well and adapt when life throws curveballs. This innate capacity is called resilience, which refers to our ability to grow, learn and adapt. Humans are wired as social animals; we constantly interact and affect each other’s resilience. The concept of energy is vital in this quest. We need to maximize the energy available and optimize the brain-body system for exceptional performance.
This session will explore vital energy and performance optimization tools that build resilience as a buffer against burnout.
Presenters/Facilitators:
Session Speaker TBD
Chief Executive/Owner, The Performance Hub, South Africa
Speaker Description TBD
Tricky Business: How culture renovation can lead to measurable outcomes
Day:
Monday, October 3, 2022
Time:
| CET | 5:00pm |
| EST | 11:00am |
| PT | 8:00am |
Description:
While most business leaders know the importance of organizational culture, many still struggle to grasp how to use culture as a key driver of performance. And so do we as consultants. 😉 There are multiple approaches to effectively link organizational culture to performance outcomes. Some of them are evidence-based, some are not, and many are somewhere in between. In this session we share the case-study of a 7-year partnership with a client in the banking and insurance industry, aimed at systematically evolving organization culture to reach set business goals. We share some of our main lessons learned during the last 20 years of consultancy, and also some our big questions marks. We invite you to explore this challenging topic together with us.
Presenters/Facilitators:
Lisa Giacumo
Associate Professor of Organizational Performance and Workplace Learning at Boise State University
Lisa Giacumo Lisa is an associate professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of instructional design and digital tools for global training initiatives and PI. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, non-profits, NGOs, and the US Department of Defense. Lisa has presented at AECT, Humentum/LINGOs Global Learning Forum, ISPI, and ISPI EMEA.
Steve Villachica
Emeritus Professor of Organizational Performance and Workplace Learning at Boise State University
Steve Villachica is an emeritus professor of Organizational Performance and Workplace Learning at Boise State University. He is currently co-writing an instructional design textbook with Lisa Giacumo and Don Stepich, scouting projects for OPWL students and research lab, and acting as a co-principal investigator of the Process Management Lab. A member of ISPI, AECT, and ATD, he is a frequent author and conference presenter.
Measuring Sustainability (Egypt Example)
Day:
Tuesday, October 4, 2022
Time:
| CET | 4:00pm |
| EST | 10:00am |
| PT | 7:00am |
Description:
Measuring Sustainability is challenging, but clearly and important undertaking. The concept of Sustainability was begun with a special session at ISPI EMEA 2021. It will be continued with this Briefing session focused on the essential aspect of the global landscape and performance perspectives with an example from Egypt.
Presenters/Facilitators:
Max Cropper
CEO of Five Star Performance Solutions,
Max Cropper, Ph.D. is CEO of Five Star Performance Solutions, PO Box 617, 155 East Center, Orangeville, UT 84537. max@5-Star Performance.com, 435-232-9130.
Max has been involved with instructional design, development, performance improvement, and evaluation for more than 40 years. He has given many presentations and workshops dealing with best practices for instructional design and human performance improvement. He has master’s and doctorate degrees in Instructional Technology. His dissertation provided reliability and validity evidence for M. David Merrill’s 5-Star rubric. Dr. Merrill, who was a doctoral advisor for Dr. Cropper, has co-facilitated workshops with him.